Onboarding Operations Coordinator – Contractor
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Job Description
Onboarding Operations Coordinator at Amplify focusing on providing a human-centered onboarding experience. Responsible for coordination and frontline support during the onboarding process.
Responsibilities:
- Serve as the primary point of contact for onboarding-related inquiries from new hires and managers
- Monitor and manage the team inbox and shared intake channels
- Triage requests and issues, resolving where possible and escalating appropriately to Director of Onboarding and Employee Readiness or Onboarding Operations Manager
- Ensure timely, clear, and empathetic communication with impacted employees and managers
- Coordinate logistics for onboarding experiences such as: Welcome & Connection sessions, Orientation scheduling and invites, Virtual meeting setup and coordination
- Support smooth execution of experience touchpoints
- Manage weekly compliance training audit for New Hires and Contingent Workers
- Support operational exceptions (e.g., equipment delays, access issues)
- Partner with IT, HR Ops, and Onboarding Operations to resolve issues quickly
- Track recurring issues and flag patterns for improvement
- Protect the employee experience during disruptions
- Follow established operational processes and standards
- Maintain accurate records of issues, resolutions, and trends
- Support documentation updates to improve clarity and consistency
Requirements:
- Bachelor’s Degree or equivalent work experience
- Proficiency with the Google Suite of products (Sheets, Docs, Mail, Calendar)
- Advanced proficiency in Google Sheets, including pivot tables, basic formulas, and data analysis
- Highly organized with the ability to balance multiple tasks while managing work time efficiently
- Excellent written and verbal communication skills
- Up to 1 year of experience in the Human Resources or related field
- Experience with Workday as an HR Platform
- Experience with Smartsheet as a project management tool
- Strong attention to detail
Benefits:
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
- Paid time off
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