Onsite Service Engineer
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Job Description
Onsite Service Engineer applying technical skills to support Dell customers and manage break fix activities. Overseeing parts inventory and collaborating with remote support teams in Sines, Portugal.
Responsibilities:
- Apply technical expertise to resolve customer issues
- Act as Onsite Service Engineer performing break fix activities based on Dell remote support guidance
- Coordinate Dell resources for onsite break fix activities
- Triage issues with Dell remote support teams
- Reseat, swap or replace parts
- Upgrade firmware as part of troubleshooting
- Document Plan of Action results, logs, and service reports
- Act as the primary contact for Onsite Parts Service management
- Manage onsite parts inventory for inbound and outbound parts
Requirements:
- 2+ years of professional experience
- Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
- Experience delivering technical Field Services supporting hardware and software at client sites
- Experience in a customer facing role
- Experience working in locations with large deployments of assets
- Experience with networking and Fiber
- Fluent English communication
- Dell Proven Professional Specialist Level certification (desirable)
- CompTIA Certifications: Tech+, A+, Security+, Network+, etc. (desirable)
- Networking certifications CCNA or equivalent (desirable)
Benefits:
- Dell Technologies is committed to the principle of equal employment opportunity for all employees
- Work environment free of discrimination and harassment
- Opportunity to grow your career
- Advanced tech in the industry
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