Operational Risk Manager – Technology, Payments Operations
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Job Description
Operational Risk Manager building zerohash’s operational risk framework for crypto and stablecoin infrastructure. Leading RCSA, FAIR scenario analysis, loss events, and technology incident oversight.
Responsibilities:
- Design and implement the operational risk framework, including loss event taxonomy, business line ownership model, and integration with the enterprise risk program
- Build and own the loss event database
- Capture, categorize and root-cause every material failure; escalate and fix patterns across events
- Design and run the RCSA process across all business lines
- Facilitate and challenge RCSA results and produce outputs for risk reporting
- Run FAIR-based scenario analysis on settlement failure, infrastructure outage, third-party dependency failure and payment disruption
- Quantify tail outcomes and present them to the Risk Committee and board
- Independently test key operational controls annually and report findings to the CRO and Risk Committee
- Represent Risk in the Engineering post-incident process
- Review post-incident reviews, challenge root causes, track remediation to completion, and escalate recurring patterns
Requirements:
- 5+ years in operational risk, including 2+ years in a dedicated OpRisk role at a regulated financial institution or a regulated fintech, payments or crypto firm
- 7+ years is typical for this role
- Built or substantially owned an RCSA methodology, not just participated in one, and produced results for a risk committee or board
- A specific story of connecting a pattern across incidents that were treated as isolated, and driving a structural fix against resistance
- Experience working with Engineering or Technology teams on incidents, postmortems or technology risk
- Ability to read a technical incident writeup without being an engineer
- Program-level loss event management experience: taxonomy and database design, and root cause analysis
- Experience quantifying operational scenarios
- FAIR is ideal; a comparable quantitative method you can translate to FAIR is fine
- Clear writing; RCSA narratives, scenario summaries and board reports are core deliverables
- Open FAIR certification or equivalent hands-on FAIR practice preferred
- Experience at a digital asset, payments or fintech company with complex technology-dependent operations preferred
- Familiarity with the Basel operational risk event taxonomy preferred
Benefits:
- Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
- Vision & Dental Insurance (U.S. only)
- Chance to earn equity
- Maternity & Paternity leave (after 6 months)
- WeWork All Access Membership
- WFH Yearly Stipend
- L&D Yearly Stipend (after 6 months)
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