Operations Assistant
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Job Description
Operations Assistant at wellness sanctuary managing remote daily operations including appointments, inventory, and customer inquiries. Responsible for ensuring efficient operations and guest satisfaction.
Responsibilities:
- Assist in day-to-day operation of the store remotely
- Review flow of appointments, proper breaks and time off
- Assist in Scheduling tasks
- Accurately book, change and cancel appointments
- Explain clearly detailed descriptions of treatments, memberships, packages, services, facility features and hours of operation
- Answer the phone within three rings
- Handle guests’ questions and concerns professionally and courteously through email or phone call
- Assist in all areas of wellness sanctuary operation as requested by management
- Review daily close out and time clock reports
- Properly track time off schedules and assist in efficiencies of practitioner and front desk schedules
- Manage store inventory and supplies; keep all store records and inventory organized
- Special projects as assigned
Requirements:
- Bachelor’s degree preferred
- Spa/Fitness/Wellness experience preferred
- Proficiency in booking system, Mindbody tool preferred
- Strong sense of ownership and professionalism
- Responsible and trustworthy
- Willingness to work one day on the weekend and holidays
Benefits:
- Equal Employment Opportunities without regard to race, color, religion, national origin, age, ancestry, disability, marital or family status, medical condition, AIDS or AIDS related condition, sex or sexual orientation, gender identity or expression, veteran status, genetic information or any other consideration made unlawful by federal, state, or local laws.
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