Operations Manager
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Job Description
Operations Manager orchestrating planning, delivery, budgets, capacity, and SOPs at AIO Logic, a fast-growing technology company. Driving operational excellence, team accountability, and continuous improvement.
Responsibilities:
- Develop and maintain quarterly and annual operational plans, roadmaps, and capacity forecasts
- Identify resource constraints, staffing gaps, and bottlenecks
- Manage cross-departmental dependencies and escalation paths
- Translate strategic objectives into milestones with ownership and timelines
- Own project and initiative delivery and track progress against commitments
- Establish and monitor key performance indicators
- Drive rapid decision-making and stakeholder alignment
- Ensure project post-mortems and actionable improvements
- Manage department budgets, track spend, forecast needs, and optimize resource allocation
- Build staffing plans and hiring roadmaps with recruiting
- Create workload visibility and balance competing priorities
- Identify skill gaps and drive hiring, training, or process improvements
- Set expectations, deadlines, and success metrics for team members
- Conduct 1:1s and provide performance and growth feedback
- Remove obstacles and advocate for team needs
- Foster ownership, urgency, and continuous improvement
- Report operational health and risks to leadership
- Communicate status, blockers, and opportunities to stakeholders
- Escalate issues early and create operational dashboards and tracking tools
- Develop, document, maintain, review, and update SOPs and protocols
- Train and coach team members on SOP execution and compliance
- Create clear, accessible operational documentation
Requirements:
- 7+ years of operational management, program management, or project management in high-velocity environments (startup, consulting, or fast-growth company preferred)
- Background in engineering or industrial engineering (degree or substantial equivalent hands-on experience)
- Demonstrated excellence in planning and execution, with concrete examples of managing complex, multi-workstream initiatives to successful completion
- Advanced proficiency in financial management and budgeting
- Mastery of capacity planning, including workload balancing and resource forecasting
- Exceptional organizational skills backed by systems thinking
- Analytical mindset; makes decisions based on data, creates metrics that matter, and uses data to drive behavior change
- Track record of high-quality work product and attention to detail
- Ability to multi-task and context-switch in a fast-moving environment
- Proactive problem-solving and implementation skills
- Experience managing through ambiguity and creating clarity in uncertain conditions
- Ability to read, understand, and implement complex SOPs and protocols and train teams on proper execution
- Experience with project management tools and business analytics platforms is preferred
- MBA or similar advanced business credential is preferred
- Prior experience building and scaling a team from the ground up is preferred
- Authorized to work in the United States
- Visa sponsorship is not currently offered
Benefits:
- Competitive salary
- Health Benefits (Medical, Dental, and Vision)
- Unlimited PTO
- The opportunity to build and optimize systems from the ground up
- A leadership role in a growing, fast-paced organization
- The chance to directly impact company culture and operational excellence
- Professional development and mentorship opportunities
- Collaborative team environment with high performers
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