Operations Support Specialist
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Job Description
Operations Support Specialist at Coconut connecting businesses with top-tier remote talent. Ensuring reliable partnerships and supporting client goals while fostering professional growth.
Responsibilities:
- At Coconut, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships.
- We believe success happens when everyone wins.
- Clients achieve their goals, and our virtual professionals find purpose and growth in their work.
- We're currently looking for top talent to fill the role of Operations Support Specialist.
Requirements:
- Research each vendor in the existing list of ~142 vendors
- Determine and document vendor details in the vendor risk database
- Use basic internet research to locate required information
- Use email and/or phone to contact vendors for missing information
- Use the AI assistant within the security tool to complete initial assessments, then review and complete remaining questions
- Determine and record the risk level for each vendor
- Collect and upload/request supporting compliance/security documents where available
- Apply logical judgment to figure out where and how to find required info
- Preferred (not required): Audit/compliance background
- Familiarity with vendor risk or security questionnaires
- Strong communication skills
- At least neutral accent (comfortable with Filipino accent)
- Highly organized and strong in data management
- Must be able to perform basic internet research effectively.
- Industry/Tools Experience: Vendor risk/security compliance tool, RingCentral phone line, Google Meet for any necessary calls, Gmail
Benefits:
- ✅ Competitive Salary – We recognize your skills and experience with a great compensation package.
- ✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
- ✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
- ✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year.
- ✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
- ✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
- ✅ Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind.
- ✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
- ✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
- ✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
- ✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.
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