Operations Virtual Assistant

Posted 2ds ago

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Job Description

Operations Virtual Assistant building scalable SOPs, dashboards, and QA processes for Yokly. Coordinating projects, vendors, tickets, and operational reporting remotely.

Responsibilities:

  • Build, document, and improve SOPs
  • Ensure SOPs are adopted and followed
  • Track projects and deliverables
  • Manage follow-ups
  • Coordinate across teams and vendors
  • Support ticketing and incident operations
  • Own reporting and quality assurance
  • Maintain dashboards and KPI trackers
  • Perform data reconciliation
  • Prepare operational reports

Requirements:

  • At least 1 year of virtual assistance experience
  • 1+ year in ops, EA, or admin support
  • Real process-documentation and cross-team coordination experience
  • At least 1 year of leadership experience
  • Project management experience
  • Strong Sheets/Excel skills, including formulas, pivots, and conditional formatting
  • Strong familiarity with Google Workspace
  • Strong familiarity with ClickUp, Asana, Notion, or Airtable
  • Strong familiarity with HubSpot, Zoho, or Salesforce
  • Experience with Google Sheets for formulas, tracking, and dashboards
  • Familiarity with Zapier, Go High Level, or automation tools
  • Familiarity with CRM and project management platforms
  • SaaS or BPO background is a plus, not a requirement

Benefits:

  • Permanent Work-From-Home setup
  • Weekends off — Saturdays and Sundays are yours
  • HMO coverage with Maxicare upon regularization, with the option to add dependents
  • Wellness checks and support services
  • Paid Time Off: 40 hours in year 1, growing to 120 hours with tenure
  • Sick Leave: 40 hours (16 available even during probation)
  • Mental Health Leave: 8 hours a year
  • Special leaves: birthday, bereavement, and paternity leave
  • Holiday observance: U.S. holidays plus select Philippine Holy Week dates
  • Convert unused PTO to cash
  • Company-provided equipment
  • Yokly's 13th Month Pay
  • A Welcome Kit, plus tokens for birthdays, milestones, and anniversaries