Order Processing and Returns Associate
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Job Description
Remote associate processing customer orders, shipments, returns, and warranty claims for Keystone Technologies, a commercial lighting company. Coordinating warehouses, customers, sales, product development, and accounting.
Responsibilities:
- Enter customer purchase orders into the computer system and work with the warehouse team to fill orders
- Process shipments released from third-party warehouses
- Manage back orders and communicate with internal and external customers accordingly
- Work with internal departments to resolve pricing, credit, inventory availability, and shipping issues
- Communicate directly with customers to provide order status updates
- Develop working knowledge of part numbers and product offerings
- Serve as a customer service contact for internal and external customers and see RMA cases through completion
- Interact with customers and sales personnel to initiate claims
- Collaborate with the product development team to have warranty claims reviewed
- Investigate shipping discrepancies with the warehouse team and perform computer transactions to adjust inventory levels
- Communicate with the accounting team to ensure customers receive proper credits
- Coordinate logistics to collect returned goods and ship replacements
- Communicate directly with customers to provide case status updates
- Maintain key customer records in the computer system
Requirements:
- Must be located in Central Standard Time, Mountain Standard Time, or Pacific Standard Time
- Able to travel to Headquarters in Lansdale, PA for onboarding and training during the first week of employment
- High School Diploma or equivalent required
- 1-3 years of customer service experience or experience in a related field
- 1-3 years of data entry experience
- Proficient in Microsoft Office applications, specifically Excel
- Excellent verbal and written communication skills
- Exceptional organizational skills and attention to detail
- Ability to work individually and in a team
- Ability to prioritize and juggle tasks while maintaining accuracy in a fast-paced work environment
- Ability to process in a timely manner
- Able to maintain professional relationships with internal and external customers
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Voluntary life insurance
- Employer-paid group life insurance
- Short-term disability
- 401(k) plan with company match
- Paid time off
- Philanthropic opportunities
- Permanent remote position
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