P&C Product Manager III, Product Innovation
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Job Description
P&C Product Manager III driving product innovation at CSAA Insurance Group maximizing AI and emerging technologies for enhanced insurance underwriting and customer experience.
Responsibilities:
- The P&C Product Manager III – Product Innovation drives product innovation and transforms CSAA’s underwriting, digital experiences, and product by maximizing AI-powered solutions, emerging technologies, and advanced innovation practices
- Identify, evaluate, and pilot emerging technologies (including AI/ML and advanced analytics) to modernize underwriting and product delivery, improve risk segmentation, and enhance operational efficiency
- Lead qualitative and quantitative research, rapid prototyping, and lean experiments (POVs, MVPs, pilots) with clear success metrics to accelerate learning and inform investment decisions
- Define strategic opportunities and testable hypotheses for future-state underwriting and product delivery, translating disruptive trends and market shifts into actionable cases
- Collaborate with cross-functional partners (Technology, Data, Underwriting, Delivery, State Management, Distribution, Implementation, Legal, Compliance, Privacy, and Model Risk Management) to ensure scalable solutions meet governance, auditability, responsible AI, and regulatory requirements
- Continuously improve AI-enabled underwriting and delivery solutions across channels, focusing on usability, operational simplicity, and scalability, and leveraging analytics, feedback loops, and structured experiments to optimize processes and strengthen risk assessment
- Develop and communicate market insights, competitive dynamics, and innovation investment priorities, including data-backed cost-benefit analyses and value cases to justify modernization efforts and align with strategic objectives
- Translate customer, agent, and underwriting needs into requirements, roadmaps, and prioritized backlogs, ensuring modernization investments deliver measurable outcomes
- Model and promote modern product, underwriting, and innovation practices
- Coach peers and partners on experimentation, customer-centricity, and data-informed decision-making
- Champion a culture of continuous improvement, learning, and responsible innovation
Requirements:
- 8+ years of progressive product management experience, ideally including innovation initiatives or large-scale technology modernization
- Bachelor’s degree in business, marketing, technology, or a related field (or equivalent experience)
- Deep expertise in Product functions and customer experience, with solid understanding of insurance operations, underwriting, digital experiences, and product
- Strong command of innovation methods, research techniques, and lean experimentation frameworks
- Ability to apply AI/ML and analytics to product discovery and delivery (e.g., prototyping, evaluation, iteration) and scale what works responsibly
- Skilled in designing and driving pilots for advanced technology solutions, including success metrics and change-management considerations
- Demonstrated ability to translate experiment outcomes into insights and adoption plans that improve customer and agent experiences
- Ability to embed experimentation and data-informed decision-making in cross-functional teams
- Proven ability to apply modern tools (including AI-enabled capabilities) to improve decision-making and day-to-day execution
- Advanced analytical and problem-solving skills, including data-driven evaluation and development of strategic recommendations
- Exceptional communication skills with the ability to synthesize complexity and influence diverse stakeholders
- Proven leadership and effectiveness in highly matrixed environments
Benefits:
- total compensation package
- annual bonus eligibility for most roles
- 401(k) with a company match
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