Partner Onboarding Specialist
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Job Description
Partner Onboarding Specialist ensuring new driver-partners are onboarded accurately and compliantly. Collaborate with Partner Acquisition and Operations teams for smooth activation of partners.
Responsibilities:
- Manage the end-to-end onboarding process for new partners
- Review and verify partner documents (licenses, insurance, background checks, vehicle info, etc.)
- Ensure all onboarding and compliance requirements are met before activation
- Guide partners through onboarding steps and timelines
- Answer partner questions related to onboarding and requirements
- Track onboarding progress and resolve issues or delays
- Coordinate with Acquisition, Operations, and Support teams
- Help improve onboarding processes and partner experience
Requirements:
- 1–3 years of experience in onboarding, operations, compliance, or customer support
- Strong attention to detail and ability to follow defined processes
- Clear written and verbal communication skills
- Comfortable managing multiple cases at once
- Reliable, organized, and process-driven
- Experience in a marketplace, logistics, or gig-economy environment preferred
- Experience reviewing documents or compliance requirements preferred
- Familiarity with CRM, ticketing, or onboarding tools preferred
- Bilingual a plus
Benefits:
- Opportunity to grow as Muvr scales
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