Partner Success Manager
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Job Description
Partner Success Manager at StarRez managing strategic partner relationships. Focus on operational excellence and mutual value creation through data-driven insights.
Responsibilities:
- Manage a portfolio of high-value Strategic Partners, building strong, multi-threaded relationships
- Lead structured QBRs and ongoing partner check-ins to maintain alignment and performance
- Establish and track Partner Health metrics tied to revenue, engagement, and shared outcomes
- Own and maintain accurate partner data, including contracts, revenue tracking, and opportunity attribution
- Standardize reporting, dashboards, and performance scorecards across the partner portfolio
- Deliver clear, executive-ready performance updates to internal stakeholders and partner leadership
- Develop and implement partner value creation plans to drive measurable mutual growth
- Identify and support upsell, cross-sell, and co-sell opportunities within shared accounts
- Partner cross-functionally with Sales, Marketing, and Customer teams to embed partners into GTM strategy
- Build and manage a structured inbound partner qualification process to guide thoughtful ecosystem expansion
Requirements:
- 2+ years of channel partnerships, or relationship management experience
- Demonstrated experience managing strategic relationships at scale
- Strong proficiency in CRM systems
- Proven track record of maintaining highly organized, accurate records with operational excellence
- Experience building KPI dashboards and executive-level performance reporting
- Ability to translate complex data into compelling relationship narratives and strategic recommendations
Benefits:
- Full benefits including health care
- Paid time off
- Life insurance
- 401k plan with company match for eligible team members.
- A supportive team environment with emphasis on learning and development opportunities
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