Partnership Customer Success Manager
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Job Description
Partnership Customer Success Manager at Sumsub, a verification platform. Build and maintain relationships with partners to achieve their goals and enhance product adoption.
Responsibilities:
- Manage day-to-day relationships with partners and key customers.
- Help partners and customers achieve their goals.
- Build trusted relationships with key stakeholders.
- Identify growth opportunities and potential risks.
- Support feature rollouts and collect feedback on product needs.
- Act as a liaison between partners and internal teams.
Requirements:
- Previous experience as a Customer Success Manager, Account Manager or Business Development Manager.
- Advanced English and Spanish.
- Strong communication skills.
- Basic understanding of KYC, compliance, identity verification or fraud prevention would be a strong plus.
- Good analytical skills with confidence working with Google Sheets, MS Excel or similar tools.
- Comfortable working cross-functionally with Sales, Product, Solutions, Legal, Marketing and other internal teams.
Benefits:
- Remote-first, trust-based culture.
- True flexibility with no fixed working hours.
- 10 personal days each year.
- 7 sick days without paperwork.
- Extra time to enjoy Christmas and New Year.
- Professional development opportunities.
- Team offsites fully covered.
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