Patient Billing Associate
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Job Description
Patient Billing Associate engaging customers and resolving billing inquiries for a molecular diagnostics company. Driving account growth and retention through superior customer service in a remote role.
Responsibilities:
- Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention
- Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients
- Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage
- Keep precise and clear documentation of all communications and follow-up activities
- Contact patients through outbound calling and SMS to explain potential costs and address billing concerns
- Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement
- Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved
- Handle 20-30 inbound calls and 40-50 outbound calls per day
Requirements:
- 2+ years of prior client-facing experience
- Inside Sales / Customer Service background in a fast paced, high-volume environment strongly preferred
- Experience using Salesforce
- Advanced organizational skills with the ability to handle multiple assignments
- Fast learner with the ability to navigate complex workflows and technology
- Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences
- Speaking fluently in Spanish (Nice-to-Have)
Benefits:
- Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
- Open, transparent culture that includes weekly Town Hall meetings
- The ability to indirectly or directly change the lives of hundreds of thousand patients
- Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
- Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
- Supplemental fertility benefits coverage
- Retirement savings program including a 4% Company match
- Increase paid time off with increased tenure
- Latest and greatest hardware (laptop, lab equipment, facilities)
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