Patient Onboarding Manager
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Job Description
Patient Onboarding Manager leading a team at Isaac Health to enhance patient care via a telemedicine platform. Overseeing operations to ensure high-quality brain health services.
Responsibilities:
- Oversee and manage a team of outreach and intake associates including, but not limited to: Training, onboarding and people management
- Building processes in collaboration with Client Success to operationalize custom workflows for new clients
- Delegation of tasks and responsibilities
- Performance management and evaluations
- Commission tracking
- Dialer system and CRM / Google Sheets optimization
- Sales coaching and development
- Ensure compliance with client and CMS standards across all workflows
- Ensure quality of each caller interaction in alignment with Isaac Health’s standards
- Manage service level agreements (SLAs) and performance metrics including but not limited to: Managing individual campaign staffing
- Tracking agreed-upon client metrics in collaboration with Client Success
- Ensuring accuracy and compliance with all new patient workflows
- Reporting on KPIs, including cancellation and conversion rates
Requirements:
- Bachelor's in Business Administration or other related field
- 5+ years in sales management
- Proven ability to manage and drive a team to exceed sales goals
- Strong understanding of healthcare regulations and best practices
- Excellent organizational and time-management skills
- Ability to work effectively in a remote environment
- Proficiency in telehealth technology
Benefits:
- 401k
- Medical (including OneMedical membership)
- Vision
- Dental
- PTO
- Company holidays, including the week between Christmas and New Year’s Day
- Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
- Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
- Join a community of high achievers who have a passion for promoting brain health
- Remote-first model: Work virtually from anywhere in the United States
- Culture and connectivity: A highly responsive and supportive team of clinical and operational management
- Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
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