Payment Poster
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Job Description
Payment Poster reconciling insurance, patient, and third-party payments for WellStreet Urgent Care's healthcare network. Resolving discrepancies and maintaining accurate revenue-cycle records.
Responsibilities:
- Accurately post payments received from insurance companies, patients, and third-party payers
- Post contractual adjustments, refunds, chargebacks, payment reversals, and other financial transactions
- Balance daily cash posting activity against bank deposits and payment reports
- Research and resolve payment discrepancies, including overpayments, underpayments, unidentified payments, and recoupments
- Research and appropriately apply unidentified cash within established month-end deadlines
- Process recouped payments accurately and timely
- Identify trends or recurring payment issues and communicate findings to leadership
- Maintain productivity and quality standards while ensuring a high level of accuracy
- Document payment activity according to department standards
- Collaborate with Billing, Insurance A/R, and other Revenue Cycle teams to resolve payment-related issues
- Maintain compliance with HIPAA and company policies
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent
- 3+ years of medical billing experience, including at least 2 years of medical payment posting experience
- Experience posting payments in a high-volume healthcare environment
- Strong understanding of medical billing, insurance payments, and the healthcare revenue cycle
- Experience with Epic or another electronic health record (EHR) or practice management system preferred
- Experience in urgent care, physician practice, outpatient, or ambulatory healthcare preferred
- Experience working with commercial insurance, Medicare, Medicaid, Workers' Compensation, and other third-party payers preferred
- Knowledge of payment posting, Explanation of Benefits (EOBs), Electronic Remittance Advice (ERA), Electronic Funds Transfer (EFT), contractual adjustments, and payment reconciliation
- Ability to identify and resolve payment variances, overpayments, and underpayments
- Proficiency with Microsoft Office, especially Excel
- Ability to work independently while contributing to a collaborative team environment
- Ability to meet productivity and quality goals
- Must maintain compliance with HIPAA and company policies
Benefits:
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Company-Paid Life Insurance
- Employee Assistance Program
- Additional voluntary benefits
- Opportunity to grow your career within a rapidly expanding healthcare organization
- Collaborative and supportive Revenue Cycle team
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