Payments Product Specialist
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Job Description
Payments Product Specialist managing PaymentIQ operations across casino brands. Troubleshooting transactions, configuring payment flows, and integrating payment providers remotely from Europe.
Responsibilities:
- Manage daily payment operations, including monitoring and troubleshooting failed or incorrect transactions
- Configure and maintain rules within the orchestration platform to optimize payment flows
- Perform basic configurations for integrating new payment providers into systems
- Work with Customer Support and other teams to investigate and resolve transaction errors
- Collaborate with commercial, integration, and backend teams to improve payment processes
- Identify issues, suggest improvements, and support teams with payment-related needs in PaymentIQ
- Document configurations, rules, and payment processes for transparency and knowledge sharing
Requirements:
- >2 years of hands-on experience with PaymentIQ or a similar payment platform
- Strong understanding of payment flows, integrations, and transaction monitoring
- Technical aptitude for configuring payment systems and troubleshooting issues
- Ability to collaborate effectively across departments
- Analytical mindset with attention to detail and problem-solving skills
- Good communication skills to explain technical concepts to non-technical colleagues
- Experience in iGaming, fintech, or e-commerce payment operations (nice to have)
- Familiarity with multiple payment methods, including cards, wallets, and bank transfers (nice to have)
- Knowledge of orchestration platforms beyond PaymentIQ (nice to have)
Benefits:
- 28 days paid time off & public holidays as per country of residency
- Opportunity to make a tangible impact in a rapidly growing, global company
- Culture that rewards ambition, innovation, and collaboration
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