PCI Compliance Specialist – PDS Program
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Job Description
PCI compliance support specialist assisting merchants with PCI-DSS processes and platform troubleshooting. Providing omnichannel customer service for VikingCloud’s cybersecurity and compliance solutions.
Responsibilities:
- Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets.
- Guide users through the PCI-DSS compliance process with clear, step-by-step instructions.
- Assist customers in accessing, navigating, and troubleshooting the online platform.
- Resolve complex issues using knowledge bases, tools, and resources.
- Collect, verify, and apply information to prioritize first-contact resolution.
- Identify process improvements and escalate trends affecting efficiency or compliance.
- Manage workload independently while maintaining productivity and accuracy.
- Handle escalations and difficult conversations professionally.
- Document all customer interactions accurately in internal systems.
- Meet or exceed performance metrics, service levels, and quality expectations.
Requirements:
- Minimum education: High school diploma or equivalent.
- 1+ years of experience in a call center customer support role
- Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
- Collaborative, upbeat, and customer-focused
- Clear communicator with active listening skills
- Professional phone presence and soft skills
- Detail-oriented and able to handle multiple tasks
- Solid decision-making and problem-solving abilities
- Ability to work 9:00 am CT – 5:30 pm CT
Benefits:
- Bonus
- Medical benefits
- Dental benefits
- Vision benefits
- Other benefits
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