Peer Review Customer Service Representative
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Job Description
Customer Service Representative responsible for case reception and system setup. Ensuring collaboration for client satisfaction and company success in a remote setting.
Responsibilities:
- The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup.
- The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process.
- Dane Street’s success relies on individual and team contributions every day.
- It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.
Requirements:
- An Associate’s Degree is preferred.
- Business experience in a healthcare and/or insurance setting is preferred.
- Present exceptional communication skills with a clear understanding of company business lines.
- The ability to apply critical thinking, manage time efficiently and meet specific deadlines.
- Computer literacy and typing skills are essential.
Benefits:
- Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.
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