Pilotage and Accounting Support Specialist
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Job Description
Accounting support specialist helping entrepreneurs and accounting firms use Pennylane. Investigating issues, resolving tickets, and supporting financial-data migrations.
Responsibilities:
- Act as a subject-matter and platform expert for clients and their accountants
- Serve as the liaison between business owners, in-house accountants, and accounting firms
- Understand and investigate the issues users encounter on a daily basis
- Provide answers or solutions and escalate issues to technical teams when necessary
- Help corporate and accounting-firm accountants import their data into Pennylane to facilitate migration
- Receive, qualify, and resolve accounting-related requests
- Track tickets through to complete resolution
- Create and update help resources to increase customer self-sufficiency
- Share accounting knowledge and hands-on experience with colleagues
- Provide Product teams with structured feedback on customer usage
- Identify areas for improvement and lead projects that contribute to team efficiency
Requirements:
- Accounting qualification (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
- At least 3 years’ experience in an accounting firm, ideally including at least three tax reporting seasons
- Direct experience working with a business owner is a plus
- Interest in innovative work tools and new technologies
- Self-motivated, with the ability to solve problems independently
- Knowledge of Pennylane is a plus
- Professional proficiency in English
- Strong written communication and teaching skills
- Ability to understand and respond to customer needs and provide excellent service
- Ability to work independently and as part of a team
- Flexibility in adapting to rapid changes to the platform
- Eagerness to learn and stay up to date with product developments
- Must be based in Europe; Pennylane does not provide visa sponsorship and does not hire outside Europe
- Proficiency with or familiarity with ticketing and documentation tools such as Intercom, Zendesk, or Notion
Benefits:
- One of the best health insurance plans on the market (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- 6 to 12 additional RTT days on top of 5 weeks of paid vacation
- The opportunity to improve your English with Busuu
- A monthly allowance to support working from home or from a coworking space
- Convenient access to offices located just a few minutes from Saint-Lazare in Paris
- An allocation of BSPCE stock options
- Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib
- A Mac
- Team sports and company events, including Tech Days every three months and an annual off-site
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