Player Support Agent, German Speaker
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote German-speaking Player Support Agent assisting gamers across live titles for TransPerfect. Handling tickets, investigating issues, and escalating bugs within global gaming support teams.
Responsibilities:
- Respond to player queries through approved ticketing, chat, email, and social support channels
- Triage player issues, investigate reported problems, and follow documented steps
- Provide clear, friendly, and accurate responses in line with project guidelines
- Become familiar with supported games to better understand player issues
- Carry out account actions only where permitted by written policy and access permissions
- Document player issues, trends, bugs, and escalations in the appropriate workspace
- Escalate complex, sensitive, or high-impact issues to internal or client-side teams
- Meet agreed service level, productivity, quality, and player experience targets
- Track information through approved platforms and spreadsheets to assist with reporting
- Support managers and teammates with role-appropriate tasks
- Maintain confidentiality, data privacy, and information security standards
Requirements:
- Excellent written and verbal communication skills in English and German
- Must be based in Egypt
- Genuine interest in video games across different platforms, genres, or communities
- Strong attention to detail and ability to follow documented processes accurately
- Player-focused mindset and professional approach to support
- Ability to investigate issues, identify the correct next step, and escalate when needed
- Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems
- Ability to work flexibly and collaboratively within a global team
- Quick to adapt to new games, updates, tools, policies, and workflows
- Previous experience in customer support, player support, moderation, community support, or a similar service role is helpful, but not always required
- Experience with customer support platforms such as Zendesk, Helpshift, Salesforce, Intercom, or similar tools would be an advantage
- Experience with Microsoft Office, Google Workspace, or similar productivity tools would be an advantage
- Experience with gaming communities, Discord, Reddit, forums, social media, or player-facing support spaces would be an advantage
- Experience with live-service games, mobile games, MMOs, online games, or multiplayer communities would be an advantage
- Experience working against quality, SLA, productivity, or CSAT targets would be an advantage
- Right to work in Egypt
- Availability for flexible shifts, including weekends and public holidays
Benefits:
- Training on the games, tools, and workflows used
- Opportunities to develop skills in player support, escalation handling, reporting, and quality
- Experience working with international teams and global gaming projects
- Fast-paced, multicultural team environment
- Opportunities to grow knowledge of player experience and gaming support operations
Similar Jobs
People Support Specialist
People Support Specialist supporting HR, payroll, data and compliance operations at One New Zealand, a telecommunications company. Improving employee experience through accurate, customer-focused People services.
Customer Support, Virtual Assistant
Customer Support & Virtual Assistant supporting customers of a technology and AI consulting business serving commercial construction. Handling troubleshooting, administration, meetings, follow-ups, and AI-powered organisation.
Customer Service Representative
Customer Service Representative conducting candidate screenings for High Scale, a global video advertising agency. Supporting recruitment operations and delivering a strong candidate experience.
Player Support Agent – German Speaker
Remote German-speaking Player Support Agent assisting players across live gaming projects for TransPerfect. Handling tickets, escalations, reporting, and game-related support.
Key Client Support Specialist
Key Client Support Specialist supporting Horizon BCBSNJ health insurance account teams and SHBP stakeholder relationships. Managing billing operations, forecasts, plan implementations, and vendor integrations.
Customer Support Specialist
Customer Support Specialist handling customer requests, data verification, CRM hygiene, and reporting workflows. Supporting Pearl’s mission to make home performance visible and valuable in real estate.
Customer Care Specialist
Customer Care Specialist resolving complex and executive escalations for Granicus, a govtech software provider. Moderating customer communities and coordinating cross-functional case resolution.
Customer Support Representative
Customer Support Representative supporting Spanish- and English-speaking SaaS clients remotely in Peru. Managing tickets, onboarding, troubleshooting, and bilingual documentation.
Customer Support Representative – Phone Support
Remote customer support representative handling inbound customer interactions for national brands. Assisting with service requests, account needs, and product support through guided systems.
Customer Service Representative – Inbound Calls
Remote inbound customer service representative supporting national brands for Genesis Call Center. Handling customer questions, service requests, account needs, and product support.
Customer Service Agent – Inbound Support
Inbound customer service agent supporting national brands with questions, service requests, account needs, and product support. Handling interactions through Genesis Call Center’s guided cloud-based systems.
Inbound Customer Support Agent
Inbound customer support agent assisting customers for national brands through Genesis Call Center. Handling service requests, account needs, and product support using guided cloud-based systems.
Tax Clerk (StFa) in Customer Support – Customer Success and Accounting
Customer-Support-Spezialist für Buchhaltungssoftware bei BuchhaltungsButler. Betreuung von E-Commerce- und SaaS-Kund:innen, Demo-Calls und Content-Erstellung.
Customer Service Team Leader
Remote Customer Service Team Leader guiding associates for a fast-growing specialty coffee and beverage retailer. Coaching performance, resolving escalations, and improving customer experience.
Customer Service Associate
Customer Service Associate supporting customers for a U.S. specialty coffee and beverage retailer. Handling phone, chat, and email inquiries, orders, accounts, and issue resolution.
Customer Service Associate
Remote Customer Service Associate supporting customers of a growing U.S. specialty coffee and beverage retailer. Handling phone, chat, email, orders, accounts, and issue resolution.
Player Support Representative – China Games
Player Support Representative supporting Chinese and English-language mobile games at Yodo1, a global mobile game growth company. Handling player inquiries, monitoring support metrics, and improving player experiences.
Enablement & Quality Manager, Customer Support
Enablement and quality manager building onboarding, knowledge, and QA systems for Workwize’s global IT hardware logistics SaaS. Improving agent ramp and support quality in South Africa.
Customer Support Lead
Customer Support Lead scaling VIP support and performance metrics for Growe’s fast-growing iGaming business. Improving player experience through analytics, automation, and cross-functional collaboration.
Customer Support Specialist
Customer Support Specialist resolving member tickets and coordinating healthcare appointments. Supporting HealthJoy’s mission to simplify complex US healthcare benefits for members.