Player Support Agent
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Job Description
Remote Player Support Agent helping gamers for TransPerfect Gaming’s global game-support services. Resolving player issues, enforcing community rules, and tracking game trends across gaming projects.
Responsibilities:
- Process ‘Calls for Help’ received from the supported community
- Become familiar with supported games to resolve player requests effectively
- Stay up to date with workflow, policy, and gameplay changes
- Use ticketing and social media platforms
- Find creative solutions to day-to-day issues
- Assist with reporting by tracking data on forms or spreadsheets
- Support managers with ad-hoc tasks
- Reach KPIs including Productivity, Quality, and Player Satisfaction
- Enforce community rules fairly within the game context
- Report issues and trends found in the game
Requirements:
- Native or professional-level English with excellent oral and written skills
- Excellent interpersonal and organizational skills
- Advanced knowledge of Google Workspace
- Ability to multitask, prioritize, and work independently with minimal supervision
- Strong knowledge of gaming social media platforms, including Reddit, Facebook, X, and Discord
- Passion for video games
- CV must be submitted in English
Benefits:
- The opportunity to hone and improve your skills
- Apply your talents to a diverse variety of engaging gaming projects
- A team of like-minded people in a fast-paced, multicultural environment
- Ongoing training and professional self-improvement opportunities
- Equal employment opportunities and an inclusive workplace
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