Player Support Specialist – Latvian
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Job Description
Latvian Player Support Specialist assisting Latvian-speaking players in a gaming department. Providing support through various channels while maximizing player satisfaction in Sofia, Bulgaria.
Responsibilities:
- Deliver outstanding support to Latvian-speaking players through various channels, including chat, email, and forums.
- Diagnose player issues and resolve queries efficiently to maximize player satisfaction.
- Collect and analyze player feedback to inform improvements in our gaming services and products.
- Keep detailed records of player interactions in our support systems.
- Collaborate with colleagues from various departments to streamline operations and enhance problem-solving.
- Contribute to developing and implementing effective player support strategies.
Requirements:
- Fluency in Latvian is required; proficiency in English is an advantage.
- A strong passion for gaming with an awareness of the latest gaming trends and communities.
- Prior experience in customer support or a related gaming position is a plus but not mandatory.
- Excellent communication skills, both written and verbal, with a knack for engaging with players effectively.
- Strong analytical and problem-solving abilities with a proactive approach to addressing player concerns.
- A positive mindset and the ability to thrive in a team-oriented environment.
- Willingness to adapt to the fast-paced gaming industry.
Benefits:
- Financial support during relocation
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
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