Implementation Support Analyst
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Job Description
Implementation Support Analyst supporting pharmacy benefit implementations for EmpiRx Health, a clinically driven pharmacy benefits manager. Managing plan design inputs, member materials, follow-ups, and implementation deliverables.
Responsibilities:
- Provide administrative and operational support for pharmacy benefit implementations
- Capture benefit design requirements and accurately document client-specific plan details
- Enter and maintain benefit design information in the Plan Intent Tool
- Validate inputs for completeness, consistency, and accuracy
- Manage implementation activities for product upsells to existing clients
- Track required inputs, coordinate follow-ups, and support timely completion of operational setup tasks
- Review implementation inputs for completeness, consistency, and alignment with established process requirements
- Assist in completing requirements for member materials
- Support preparation and review of member material requirements
- Monitor assigned operational tasks, flag gaps or missing information, and escalate items requiring review
- Organize information, track open items, and provide status updates to internal implementation stakeholders
- Maintain trackers, organize files, and assist with routine implementation follow-up items
- Help ensure a smooth transition from implementation to ongoing client account management
- Perform additional responsibilities and special projects as directed by leadership
Requirements:
- Bachelor’s degree, or an equivalent combination of education, training, and experience
- Two to three years of pharmacy benefits, healthcare operations, benefit configuration, or implementation support experience
- Strong understanding of PBM plan design logic and the core attributes used to accurately set up a plan
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint
- Proficiency in project management techniques and processes used to manage tasks, timelines, follow-ups, and implementation deliverables
- Ability to work collaboratively within a team and independently when required
- Willingness to learn and adapt to new processes and technologies
- Familiarity with project management tools such as Smartsheet (preferred)
Benefits:
- Paid Time Off
- 401(k) program
- Health Insurance including Dental & Vision coverage
- Student Loan Reimbursement
- Health Savings Account
- Employee Assistance Program
- Remote work
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