Podcast Client Success Manager
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Job Description
Podcast Client Success Manager supporting an Australian media company’s podcast clients and sponsors. Coordinating production, publishing deliverables, client relationships, and performance reporting.
Responsibilities:
- Manage a portfolio of podcast clients and sponsors as the primary day-to-day contact
- Build professional client relationships and maintain regular communication
- Coordinate podcast production timelines and ensure deliverables are ready for scheduled publishing dates
- Liaise with production, editing and social media teams to communicate client requirements
- Track milestones, deadlines and deliverables; identify and address delays or risks
- Coordinate client requests for artwork, thumbnails, raw files, social media assets and other production requirements
- Work backwards from launch and publishing dates to ensure deliverables are completed on time
- Prepare client updates and check-ins using podcast and social media performance metrics
- Gather performance data from Spotify, Apple Podcasts and social media channels and present it to clients
- Explain performance results and changes in engagement, listens, views and other metrics
- Manage client feedback and expectations around creative recommendations
- Gather supporting information or examples to communicate creative recommendations
- Prepare meeting notes, action items and follow-ups
- Maintain accurate client information, project documentation and tracking records
- Improve client experience, communication processes and internal workflows
Requirements:
- At least 5 years of experience in Client Success, Account Management, Customer Success, Project Management or a similar client-facing role
- Excellent relationship-building skills and a highly personable approach
- Experience managing multiple clients, stakeholders and concurrent projects
- Strong follow-up skills and ability to proactively track deadlines, deliverables and outstanding actions
- Comfortable working with spreadsheets, reporting templates and basic performance metrics
- Ability to communicate numbers and performance results clearly, including declines or unexpected outcomes
- Strong problem-solving skills and ability to handle differing opinions or challenging client conversations professionally
- Proactive, resourceful and capable of working independently after an initial onboarding period
- Ability to identify when timelines are slipping and proactively communicate or escalate issues
- Strong organisational skills with exceptional attention to detail
- Proficient using Google Spreadsheets, Slack and other digital collaboration platforms
Benefits:
- Great opportunities for career growth
- Opportunity to work in an amazing environment
- 100% remote work
- No daily commute
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