Practice Manager – Software Engineering People Leader
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Job Description
Practice Manager leading software engineering practice, projects, revenue, vendors, and distributed teams. TEKsystems Global Services delivers business and technology transformation services.
Responsibilities:
- Oversee all functions relating to a specific technical practice, including personnel, tools, and vendor relationships
- Work with clients and Delivery, Sales, Sales Support, Marketing, and other Practice teams to improve products and identify or develop offerings
- Support or manage practice-based services generating $10M–$25M in annual consulting revenue
- Leverage TEKsystems Global Services’ strengths to develop a foundational service set
- Develop an optimal portfolio of productized and/or vertical offerings with Sales and Marketing
- Oversee daily operational and tactical aspects of multiple projects and initiatives
- Monitor project health and review deliverables across projects
- Evaluate and potentially redesign practice offerings
- Develop solutions for premise-based and geographically distributed/offshore delivery models
- Create messaging covering offerings, competitive landscape, target clients, value proposition, and differentiation
- Research industry benchmarks and develop systems to measure performance against industry standards
- Manage revenue goals, forecasts, profitability, margins, billing rates, and utilization
- Set revenue and profitability projection expectations
- Support product development and sales with the Sales team
- Build long-term client relationships and capitalize on partnership opportunities
- Provide ongoing service updates to Practices, Solution Executives, Sales, and PMO
- Identify and deliver speaking engagements within the practice domain
- Participate in team and client meetings and increase visibility through industry organizations
- Communicate project and practice information, including sensitive information, to stakeholders
- Handle difficult personnel situations with discretion, HR advice, and respect
- Manage vendor and partner relationships, SLAs, controls, qualification, and selection
Requirements:
- BA or BS degree in a related field required; MS preferred
- 15+ years of project management leadership experience in an IT consulting service provider environment
- Program management experience managing a portfolio of projects concurrently
- Practice-centric experience required, such as Application Management, Data Management, QA, or Application Development
- Consulting business development experience preferred
- Proposal and/or Statement of Work development experience
- Experience in a Professional Services organization
- Experience in smaller-scale consulting and assessment-focused delivery
- High degree of confidence and efficacy in hands-on executive presentation and preparation, including C-suite audiences
- Experience working with and creating strong relationships with India- and North America-based employees/teams
- Project Management experience and understanding of the importance of control
- Process Management experience
- Sales Support Engineer/Pre-sales support experience
- Strong conceptual and analytical problem-solving skills
- Ability to prioritize and plan complex work in a rapidly changing environment
- Experience leading and collaborating across teams
- Excellent oral and written communication skills in English
- Superior people and personnel management skills
- Ability to lead a geographically separated team
- High customer-facing and client interaction/negotiation skills
- Detail-oriented and highly organized
- Ability to multitask, prioritize, and meet deadlines
- Self-motivated and capable of inspiring others
- PMP preferred, not required
- Six Sigma or Lean preferred, not required
- ITIL preferred, not required
Benefits:
- Fully remote position
- Permanent position
- Up to 25% travel requirement noted
- Equal opportunity employer
- Reasonable accommodations for persons with disabilities
- AI-supported hiring process disclosure
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