Engineering Manager, Rapid Response Assignment
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Job Description
Engineering Manager leading distributed rapid-response engineering teams for VulnCheck, a cybersecurity exploit intelligence company. Prioritizing urgent customer, pre-sales, reliability, and platform work across regions.
Responsibilities:
- Manage and grow engineering teams based in the US, UK, and APAC, providing hands-on people leadership, coaching, and career development
- Set priorities across urgent pre-sales requests, urgent customer issues, customer feature requests, and backend maintenance/integration work
- Ensure continuous, follow-the-sun coverage for urgent customer and pre-sales needs across time zones
- Partner with Customer Success and Sales leadership to translate customer and deal-critical needs into engineering plans
- Partner with Product and other Engineering teams to integrate customer-driven work into the broader platform roadmap
- Own the team's engineering quality bar, including code quality, root-cause practices, and long-term fixes
- Drive hiring, onboarding, and performance management across all three regional teams
- Establish and refine on-call, escalation, and incident response processes
- Report on team health, throughput, and customer outcomes to engineering and company leadership
- Remove blockers and stay close enough to technical work to make credible calls under pressure
Requirements:
- 5+ years of experience managing software engineers, ideally across distributed or multi-region teams
- Experience in cybersecurity, vulnerability management, or threat intelligence
- Prior experience as a senior or staff software engineer, with credibility to engage in technical discussions and unblock your team
- Experience managing customer-facing, support, sustaining, or reliability engineering teams
- Proven ability to prioritize and sequence competing demands—urgent customer issues, pre-sales asks, and longer-term maintenance work
- Experience managing teams across multiple time zones and regions, with strong async communication habits
- Solid understanding of backend systems, APIs, distributed systems, and cloud infrastructure (AWS preferred)
- A customer-obsessed mindset and a track record of turning technical challenges into strong customer outcomes
- Excellent communication skills, with the ability to work effectively with customers, Sales, Customer Success, and other Engineering teams
- Experience working with data pipelines, ETL systems, or high-volume data processing is a plus
- Prior experience managing a customer reliability, sustaining, support, or escalation engineering function
- Familiarity with CVE, NVD, KEV, or exploit intelligence datasets
- Experience supporting pre-sales or deal-critical technical requests
- Background in high-growth or startup environments
Benefits:
- Generous, flexible time off
- Retirement/pension plan contributions (e.g., 401k with match in the US; local pension schemes elsewhere)
- Comprehensive healthcare coverage
- Generous paid parental leave
- Remote-friendly environment with flexibility
- Support for home office costs (phone & internet)
- Ongoing professional development, coaching, and learning resources
- Opportunities for career advancement within a fast-growing team
- Specific benefit details vary by country and are confirmed during the offer process.
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