VP of Engineering – Program Management
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Job Description
VP of Engineering Program Management optimizing release, incident, and intake processes for Qu’s restaurant POS software. Leading Agile adoption, team scaling, and cross-functional execution.
Responsibilities:
- Drive implementation of tools and processes to enhance release management
- Improve communication and transparency regarding software releases
- Determine organizational gaps and build a dedicated team for release activities
- Develop and implement streamlined intake and triage processes for feature requests and bug reports
- Establish incident management protocols for production bugs, outages, and other critical issues
- Drive adoption of standardized processes and best practices across the organization
- Ensure stakeholders manage incoming bugs and feature requests and communicate status updates
- Foster accountability and responsiveness to improve efficiency and customer satisfaction
- Ensure understanding and adherence to Agile best practices across software development teams
- Provide guidance, training, and mentorship on Agile methodologies
- Collaborate with cross-functional Product and Engineering teams on organizational efficiency, process optimization, and top-level initiatives
Requirements:
- Minimum of 10 years of experience in process and program management within a software development environment, preferably in a POS or related industry
- Proven track record of leading and scaling high-performing teams in a fast-paced, dynamic environment
- Deep understanding of Agile frameworks, with hands-on experience in Scrum and other Agile methodologies
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Bachelor’s degree in Computer Science, Business Administration, or a related field
Benefits:
- Fun, dynamic, and diverse culture
- Virtual work environment
- Collaboration on leading-edge software solutions
- Team and individual success celebrated
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