Senior Engineering Manager – Forward Deployed Engineering
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Job Description
Senior Engineering Manager scaling OpenLoop’s forward-deployed engineering team. Delivering reusable client integrations for a telehealth platform serving virtual care nationwide.
Responsibilities:
- Own client outcomes across the portfolio, including deployment health, impact, trade-offs, and go-live dates
- Allocate capacity and assign new clients with clear ownership and prioritization decisions
- Lead FDE pods through their technical architects
- Migrate existing clients onto the Partner API in cohorts with implementation, platform engineering, and client teams
- Own coordination with platform teams on capability gaps and stalled reviews
- Ensure every go-live exits hypercare with documented, signed-off handoff
- Hire and develop FDEs and Deployment Strategists, including coaching, performance conversations, leveling, promotions, and reviews
- Own the agent roster, including adoption, measurement, deployment responsibilities, and human approval of outputs
- Protect platform discipline by requiring additive or explicitly superseding changes
- Partner with go-to-market teams before commitments and create dated plans from prioritized client needs
- Write and scale the deployment playbook
- Report into Engineering and collaborate daily with platform, implementation, customer success, and sales
Requirements:
- 8+ years in software engineering
- 3+ years managing engineers, including hiring, performance, leveling, promotions, and team growth
- Experience leading teams delivering in customers’ environments
- Experience running a migration or re-platforming program with customers
- Experience allocating a team against more demand than supply
- Deep technical knowledge of integrations, including APIs, authentication, webhooks vs. polling, idempotency, schema drift, and reconciliation
- Experience building with AI agents, including human-in-the-loop design, evaluation, and handling confident errors
- Security-first approach with sensitive data and compliance as a design input
- Experience communicating “no” or timeline limitations to customers or sales while maintaining relationships
- Impact beyond own team through tooling, practices, or platform changes
- Preferred: healthcare or other regulated-domain experience; EHR, scheduling, pharmacy, or payments integrations; FHIR a plus
- Preferred: experience managing managers, organizational change, or scaling an FDE, solutions engineering, or professional services function
- Preferred: developer platform experience with SDKs, CLIs, API conventions, and tested documentation
- Preferred: comfort in pre-sales technical conversations
- BS in CS or Engineering, or equivalent experience
Benefits:
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance
- Pet insurance
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