Practice Success Manager
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Job Description
Practice Success Manager helping Finni Health scale ABA and mental health practices. Managing provider launches, customer support, CX operations, SLAs, KPIs, and process improvements.
Responsibilities:
- Project manage provider launches and ensure they progress on the fastest timeline
- Create presentation decks and quarterly business reviews for each practice
- Partner with providers to understand their practice-scaling goals
- Lead provider communications through Google Meet, Slack, and email for proactive and reactive customer support
- Become an expert on Finni and answer customer questions and concerns
- Oversee CX operations, including training, help center and knowledge base content, self-service, tools and software, scheduling, and reporting
- Work with the cofounders to improve cross-functional processes and tooling
- Establish SLAs and KPIs for the provider success function
Requirements:
- Passion for democratizing autism care and helping providers grow successful, compliant practices
- Ability to guide providers through clinical, financial, and operational decisions
- Analytical problem-solving ability, including quantifying issues and building customized solutions
- Process and data orientation, with experience improving systems and managing projects
- Ability to take initiative and shape strategy in ambiguous, fast-moving environments
- Applied Behavior Analysis practice support experience is queried as part of the application
- Authorization to work in the United States
Benefits:
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Flexible schedule
- Paid time off
- Paid Holidays
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