Principal Architect – Cloud and Observability
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Job Description
Principal Architect managing observability and hybrid cloud at CVS Health. Leading architecture, standards, and technical direction across multi-cloud infrastructure.
Responsibilities:
- Own the enterprise observability reference architecture covering metrics, logs, traces, and events across all environments (cloud and on-prem).
- Drive the OpenTelemetry-first instrumentation strategy -- standard libraries, semantic conventions, collector topologies (DaemonSet, gateway, sidecar), and pipeline design.
- Build and operate telemetry pipelines on Grafana Mimir, Loki, and Tempo, including multi-tenant configurations, retention policies, and capacity planning.
- Define how we measure reliability: SLOs, SLIs, error budgets, and alerting frameworks -- consistently across all lines of business.
- Own the integration between observability tooling and incident management (ServiceNow ITOM, xMatters).
- Drive telemetry schema standards to ensure teams emit data that is useful downstream, not just technically compliant.
- Build and maintain reference architectures for our hybrid footprint: OpenShift on-prem with KVM/libvirt and Dell PowerFlex storage, plus Azure, AWS, and GCP.
- Lead standards work around workload identity and federation using SPIFFE/SPIRE and cloud-native IAM patterns.
- Provide guidance on compute runtime selection -- containers vs. VMs vs. bare metal vs. serverless.
- Help teams connect autoscaling and capacity planning behavior to actual telemetry signals.
- Push FinOps maturity forward by integrating cost data into the observability stack, establishing unit economics, and working toward open billing standards like FOCUS.
- Identify where AI/ML adds practical value in our observability stack.
- Define observability standards for AI-powered systems (agents, RAG pipelines).
- Ensure new AI-powered platforms are instrumented correctly from day one.
- Participate in cross-functional architecture working groups focused on observability and hybrid cloud standards.
- Publish architecture decision records and reference implementations that teams can actually use.
- Mentor architects and platform engineers; conduct architecture reviews to raise the bar across the org.
- Work with security and compliance on HIPAA, SOX, and PCI requirements as they apply to telemetry and cloud infrastructure.
- Represent CVS Health in vendor evaluations and stay connected to the open-source ecosystem (CNCF, OpenTelemetry, Grafana Labs).
Requirements:
- 10+ years in infrastructure, cloud architecture, platform engineering, or SRE
- 8+ years of architecture work in observability, cloud infrastructure, or both at a large enterprise
- Solid experience with at least two of Azure, AWS, or GCP -- including networking, identity, compute, and storage
- 5+ years with Kubernetes in production (OpenShift, EKS, AKS, or GKE)
- 5+ years with OpenTelemetry or similar frameworks (collectors, SDKs, semantic conventions, pipeline design)
- 5+ years with observability platforms: Grafana/Mimir/Loki/Tempo, Prometheus, Datadog, Splunk, Dynatrace, or comparable tools
- Experience defining SLOs/SLIs and building alerting strategies at an organizational level
- Proven track record writing architecture standards that other teams adopted and followed
- Able to communicate clearly with both engineers and senior leadership.
Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Many other benefits depending on eligibility
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