Principal ML System Engineer
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Job Description
Principal AI Platform Engineer building GenAI infrastructure for PointClickCare, a healthcare technology company. Connecting AI systems to products and enabling AI-generated insights in agent workflows.
Responsibilities:
- Serve as the product owner for GenAI capabilities within PointClickCare
- Work with engineering teams to identify, build, and support generative AI solutions
- Design, build, and maintain core infrastructure for GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools
- Implement secure access controls and authentication mechanisms in AI platform components
- Develop and manage observability, monitoring, and logging for GenAI workloads and infrastructure
- Integrate GenAI infrastructure with agent frameworks and downstream applications
- Optimize infrastructure for scalability, high availability, and cost efficiency in production workloads
Requirements:
- Extensive experience building and maintaining AI platform infrastructure
- Experience with Kubernetes and container security
- Expertise in observability and monitoring frameworks focused on real-time performance
- Experience with OpenTelemetry and NLPFlow
- Experience with vector databases, prompt/versioning stores, and AI IDEs
- Familiarity with vLLM, SGLang, or similar frameworks for hosting LLM inference workloads
- Experience with CI/CD pipelines and automation for AI model deployment and platform operations
- Strong knowledge of authentication and authorization frameworks integrated into AI platforms
Benefits:
- Bonus
- Benefits
- Total rewards package
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