Principal Product Designer

Posted 21hrs ago

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Job Description

Principal Product Designer shaping AI-native UX platforms and design systems. New Relic develops observability software helping companies optimize complex digital applications.

Responsibilities:

  • Own the most complex and ambiguous design problems across the UX Platform, from framing through detailed craft, end to end without oversight
  • Design AI-native interfaces for non-deterministic experiences and establish principles and heuristics for coherent outputs
  • Evolve AI-first, spec-driven design workflows and evaluate whether higher-quality software is being shipped
  • Set standards for documentation and traceability through clear specs, references, and rationale
  • Serve as a senior design judgment point and product subject matter expert
  • Deputize for the Design Director in Product and Engineering reviews
  • Shape strategic direction and maintain the quality bar across the product
  • Strengthen connections between product design and the Design System
  • Define systems and processes that benefit teams across the company
  • Partner with Product and Engineering to align direction and maintain a healthy work cadence
  • Mentor designers and raise the team’s overall craft level

Requirements:

  • Extensive product design experience, including senior or lead work on complex software products
  • Portfolio demonstrating depth of craft and systems thinking across product design and design systems
  • Recognized mastery of craft and track record of raising the collective quality bar
  • Experience defining patterns, systems, or processes adopted by others
  • Track record of independently owning ambiguous problems and driving real outcomes end to end without oversight
  • Comfort designing AI-native, non-deterministic experiences
  • Enthusiasm for evolving AI-first design workflows
  • Discerning approach to AI experimentation and ability to identify where it adds real value
  • Ability to act as a subject matter expert, shape priorities, lead research where useful, and interpret analysis into design decisions
  • Proven ability to influence Product and Engineering partners without formal authority
  • Excellent written and verbal communication in English
  • Habit of clearly documenting decisions, rationale, and references
  • Visa sponsorship is not available for this position
  • All persons hired must verify identity and eligibility to work and complete employment eligibility verification
  • Criminal background check required to join New Relic

Benefits:

  • Flexible workforce model allowing fully office-based, fully remote, or hybrid workplaces
  • Reasonable accommodation support during the application or recruiting process
  • Diverse, welcoming, and inclusive work environment
  • Professional and business success support