Printer Relationship Associate
Posted 13hrs ago
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Job Description
Printer Relationship Associate managing vendor operations for Fresh Prints across the United States. Fostering strong printer relationships and improving operational processes.
Responsibilities:
- Build long-term relationships with printer/production partners through regular monthly performance calls, emails, and other day-to-day communication through different channels.
- Support vendors/printers with operational, production, and logistics-related questions.
- Partner with vendors to improve order quality, turnaround time, and overall operational performance.
- Drive accountability while maintaining strong working relationships.
- Coordinate production timelines and resolve order delays before they impact customers.
- Reallocate production orders to make sure your printers are not overloaded.
- Assign or reschedule the entire order schedule for your printer in case of emergency shutdowns.
- Coordinate garment procurement from suppliers and ensure vendors receive inventory on time.
- Partner with Sales, Operations, Supply Chain, Product, and Tech teams to resolve issues quickly.
- Keep internal teams and external stakeholders informed of production updates that impact customers.
- Share feedback with internal teams to improve vendor experience and operational efficiency.
- Identify recurring operational issues and recommend long-term solutions.
- Identify automation opportunities and improve existing workflows to make operations more scalable.
- Take ownership of projects that improve team performance, vendor experience, or operational efficiency.
Requirements:
- At least 1.5 years of experience in operations, vendor management, supply chain, customer success, account management, or similar relationship management role
- Experience managing multiple priorities in a fast-paced environment
Benefits:
- 2-month paid Sabbatical for eligible employees

















