Product Manager
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Job Description
Product Manager developing and optimizing consumer-facing digital experiences for BenefitHub. Focused on delivering value through mobile apps, web platforms, and browser extensions.
Responsibilities:
- Support cross-functional execution to deliver high-quality products and enhancements—on time, within budget, and aligned to clear success criteria.
- Use analytics and stakeholder feedback to uncover user needs, drive prioritization, and inform customer-facing documentation and training.
- Contribute to the product roadmap for BenefitHub’s consumer applications, including mobile apps, web platforms, and browser extensions.
- Help identify and prioritize features that enhance user engagement, deliver savings, and support business growth.
- Conduct qualitative and quantitative discovery (interviews, support insights, usage data) to define and validate user problems.
- Prioritize customer impact through persona-driven decision making and customer validation.
- Use Agile best practices across planning, prioritization, retrospectives, and post-launch reviews, using tools like Jira and Confluence.
- Track OKRs and KPIs; measure product performance through analytics and customer feedback.
- Leverage tools like Claude, Google Analytics, Power BI, Excel, and A/B or multivariate testing platforms (e.g., Optimizely) to uncover insights and drive continuous optimization.
- Create documentation and training for customers and key customer-facing teams (marketing, sales, support, account management).
- Stay informed on competition, market conditions, client feedback, and vendor capabilities, and surface opportunities and product enhancements.
Requirements:
- Bachelor’s degree in business, Computer Science, or related field
- 2+ years of experience in product management, preferably in a data-driven, eCommerce, or B2C technology environment
- Experience shipping features in mobile and web-based consumer applications
- Familiarity with headless commerce architectures and omnichannel digital experiences
- Experience in leveraging data to inform product decisions, measure success, and improve user outcomes
- Strong communication skills — able to collaborate effectively across technical and non-technical teams
- Comfortable giving presentations, running meetings, and writing detailed documentation
- Proficient in Google Analytics and Power BI
- Experience working in Agile development environments and using project management tools such as Jira and Confluence
- Exposure to UX/UI collaboration, customer experience design, or behavioral analytics
- Experience contributing to products in high-growth, customer-centric organizations.
Benefits:
- Medical, Vision, and Dental (Employer paid 75% of monthly contributions)
- Domestic Partner Coverage for all insurance plans
- 100% employer-paid Life Insurance
- 401(K) retirement plan options (including employer contribution)
- Generous Paid Time Off (PTO)
- Generous Paid Paternity and Maternity Leave Policies
- 11 Holidays (Including office closed day after Thanksgiving)
- Professional development opportunities
- Flexible work schedules
- Collaborative and innovative work environment
- Remote-friendly work arrangements
- Employee discount program
- Flexible Spending Account program
- Voluntary Benefit Programs (STD, LTD, Life Insurance, Accident)
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