Product Manager
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Job Description
Product Manager at OPENLANE connecting customer needs with business efficiency. Delivering modern digital products that create value for customers and employees while focusing on technology-driven innovation.
Responsibilities:
- Be the Voice of the Customer: Actively engage with both external and internal customers through interviews, site visits, and data analysis to deeply understand their problems, identify pain points, and gather continuous feedback.
- Translate the strategic product vision and customer needs into clear, executable user stories and define the associated acceptance criteria.
- Maintain the product backlog, ensuring it accurately reflects business priority, as well as new ideas and customer feedback.
- Prioritize work into sprints to deliver features as aligned with the overall product roadmap.
- Set direction and lead development team to accomplish sprint goals and deliver high-quality product features.
- Work closely with the Engineering and Platform team to align on technical solutions and best practices for continuous delivery.
- Collaborate seamlessly with UI/UX designers to improve the product's usability and overall user experience as applicable.
- Validate that acceptance criteria are met before launch, ensuring that the delivered working software achieves the defined business objectives.
- Plan product releases and execute effective communication to stakeholders and end-users to ensure a flawless rollout of product enhancements.
Requirements:
- Bachelor’s Degree in a related field or equivalent practical experience.
- A minimum of 5+ years of total experience in the software development lifecycle, with at least 3 years as a dedicated Product Owner, Business Analyst, or Product Manager.
- Demonstrated success defining, developing, and launching excellent product features for web and/or mobile applications.
- Experience in Agile software development methodologies such as Scrum.
- Customer-Focused Problem Solver: Possesses strong analytical and creative skills, with a deep ability to comprehend the business context and market problems driving product development.
- Strategic Leadership: Possesses strong leadership and influencing skills to drive outcomes across cross-functional teams without formal authority, successfully rallying teams toward common product objectives.
- Collaboration & Negotiation: Proven skills in collaboration, negotiation, and conflict resolution within a dynamic team environment.
- Executive Communication: Excellent communication skills required to effectively interact with customers, technical individuals, business partners, and executives at all organizational levels.
- Proficiency in Google/Microsoft Office Suite, primarily Sheets, Excel, Slides or PowerPoint.
- Experience working with remote and/or offshore development teams is beneficial.
- Familiarity with customer relationship management and/or web analytics platforms are a plus
Benefits:
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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