Product Specialist – Enterprise AI
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Job Description
Product Specialist supporting AI tools and enhancing user experience at JLL. Building AI resources and user guides for better adoption.
Responsibilities:
- Build and leverage AI tools including JLL GPT and Custom Assistants to accelerate diagnosis, response drafting, and case documentation
- Create user guides, onboarding materials, and self-service resources reflecting current AI capabilities
- Act as a frontline champion for AI adoption — supporting engagement communities and the AI Champions network
- Translate user feedback and support patterns into enhancement requests and defect reports for Product and Engineering
- Maintain deep knowledge of supported AI products: functionality, roadmap, release cycles, integrations, and escalation protocols
- Build and maintain a knowledge base covering AI product functionality, common use cases, and support workflows
Requirements:
- 2–4 years in product support, product operations, or a closely related role
- Hands-on experience with generative AI tools, including prompt building and AI-assisted workflows
- Exposure to large, matrixed organizations; experience navigating cross-functional stakeholders is a plus
Benefits:
- Professional development opportunities
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