Product Support Specialist
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Job Description
Product Support Specialist providing technical support for SleepRes medical devices. Assisting customers with troubleshooting, software support, and ensuring compliance with regulations.
Responsibilities:
- Serve as a primary point of contact for technical product support
- Respond promptly and professionally to product support inquiries
- Provide advanced troubleshooting support for medical devices and software applications
- Collaborate cross-functionally with various teams to investigate and resolve product-related issues
- Maintain accurate support tickets and documentation
- Assist with product launches and software updates
Requirements:
- Associate or bachelor’s degree required
- 3-5 years of technical support, product support, customer support, or help desk experience required
- Experience supporting hardware devices, software applications, and connectivity-related troubleshooting preferred
- Excellent verbal and written communication skills
- Familiarity with CRM systems, ticketing platforms, Microsoft Office, and cloud-based support tools
Benefits:
- Competitive salary
- 401K
- Health, dental, vision, and wellness benefits
- Career growth opportunities within a rapidly scaling startup environment
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