Production Support Engineer
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Job Description
Production Support Engineer maintaining enterprise technology services for a US technology consulting and software development company. Troubleshooting applications, data, access, and integrations while improving operational reliability.
Responsibilities:
- Maintain the quality, availability, and usability of enterprise technology services
- Monitor service health or support queues and prioritize requests using agreed service levels
- Investigate application, data, access, integration, and user issues using available diagnostics
- Coordinate escalations and communicate status, workarounds, and resolutions
- Maintain tickets, knowledge articles, runbooks, and operational reports
- Identify recurring problems and recommend permanent corrective actions
- Work with cross-functional teams throughout the delivery lifecycle
- Contribute to reliable, maintainable solutions
Requirements:
- 10+ years of experience stated in the posting
- Typically 4+ years in a related professional role; exact threshold must match the approved requisition
- Practical experience with the primary programming language and framework, APIs, SQL, testing, Git, and CI/CD
- Experience in application support, IT operations, technical analysis, or service delivery relevant to the role
- Ability to investigate issues using logs, data, system tools, or documented procedures
- Understanding of incident, problem, change, and service-level practices
- Strong customer-service, prioritization, and escalation skills
- Ability to document actions, communicate clearly, and collaborate with technical teams
- Careful handling of access, confidential data, and operational procedures
- U.S. Citizens, Green Card holders, EAD holders, and H-1B transfer candidates are encouraged to apply
- Must not require new H-1B visa sponsorship
- Preferred: additional hands-on depth in the primary programming language and framework, APIs, SQL, testing, Git, and CI/CD
- Preferred: experience with cloud services, automation, and modern delivery practices
- Preferred: familiarity with secure development, accessibility, governance, or regulatory requirements
- Preferred: relevant professional certifications or advanced training
Benefits:
- Opportunities for professional growth
- Comprehensive benefits
- Competitive compensation package
- Supportive work-life balance
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