Program Consultant – Waste Diversion
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Job Description
Program Consultant focusing on waste diversion by providing technical assistance and managing relationships with clients. Involved in written communication, data entry, and in-person events.
Responsibilities:
- Provide waste management technical assistance and program information to customers and prospects over the phone and email
- Produce written content such as emails, newsletters, reports, web content, and/or presentations
- Assist with virtual and in-person events, such as planning logistics, hosting virtual meetings, recruiting speakers, collecting registrations, and networking
- Perform research on alternative outlets for waste materials
- Enter data into appropriate platforms to track customer interactions and results
- Generate regular client invoices and reports, compiling metrics and progress towards program deliverables
- Act as liaison with vendors, partners, customers, and other stakeholders
- Some travel throughout Central/Eastern MA and RI to deliver in-person presentations
Requirements:
- At least 2 years of customer service experience and written communications experience, or 3-4 years of customer service (phone, email) and written deliverable (writing newsletters, blogs, program outcome reporting) experience
- 1 year of waste-related field experience is preferred
- Excellent writing skills and can draft clear, well-organized, engaging written material for tip sheets, case studies, blog posts, and other web content
- Strong communication skills with an ability to establish rapport with customers, clients, vendors, and coworkers on the phone, over email, in meetings, and at presentations and events
- Excel at using Microsoft Office
- Experience using spreadsheets and other digital tools to track and report on data
- Experience in CRM platforms helpful, Salesforce preferred
- Accuracy and attention to detail required
- Strong organizational and time management skills with the ability to work independently and with minimal supervision
- Ability to work with multiple programs and deliverables in a collaborative environment
- High-speed internet access and a working location free from distractions and interference during business hours
- Ability to speak Spanish, Portuguese, Haitian, or Chinese is helpful but not required.
Benefits:
- Health, wellness, and paid time off benefits begin on day one
- Generous paid time off including vacation and personal/sick time
- 8 paid holidays and 5 floating holidays
- Comprehensive medical and dental insurance with generous employer contributions
- Flexible spending health and dependent care accounts
- Vision insurance
- Life insurance which includes an employer paid group plan
- Disability insurance
- Supplemental accident, critical illness, and hospital indemnity insurance
- Pet insurance
- Employer paid Employee Assistance Program
- Monthly mindfulness and stress reduction offering
- Retirement plan with a 3% company match
- Monthly $85 stipend for home internet and/or phone expenses
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