Program Manager
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Job Description
Program Manager leading Adobe Experience Cloud delivery programs at Blue Acorn iCi, a digital experience consultancy. Coordinating governance, stakeholders, risks, and multi-platform implementations.
Responsibilities:
- Lead day-to-day delivery for a program, major initiative, or coordinated set of related projects and workstreams involving Adobe Experience Cloud solutions
- Establish integrated program governance, plans, milestones, financial views, dependencies, risks, reporting, and decision routes
- Coordinate Project Managers, Scrum Masters, and cross-functional contributors to deliver timely, high-quality integrated results
- Align client and internal stakeholders on program goals, priorities, sequencing, commitments, tradeoffs, and success measures
- Serve as the primary delivery escalation point within assigned scope and drive issues to clear decisions or accountable owners
- Resolve cross-workstream constraints and coordinate program-level mitigation, recovery, change, and dependency management
- Review project and workstream delivery for consistency, quality, transparency, readiness, and alignment to intended outcomes
- Maintain consolidated program health, financial, resource, risk, and outcome reporting, providing decision-ready recommendations
- Guide project managers and cross-functional contributors through delegation, review, coaching, and practical program guidance
- Capture reusable practices, lessons learned, governance improvements, and delivery insights across the program
- Coordinate delivery across Adobe Experience Cloud solution tracks, aligning technical dependencies, program sequencing, milestones, and stakeholder visibility
- Support program planning for Adobe platform interactions, data flows, technical constraints, environment dependencies, and dev/QA/stage/prod deployment workflows
- Coordinate cross-team integration efforts involving multi-platform implementations, migrations, or modernization of Adobe technology stacks
- Escalate account, portfolio, or organizational decisions to appropriate owners
- Improve delivery practices across the program
Requirements:
- 5–10 years of experience, or equivalent practical experience
- Experience leading day-to-day delivery for a program, major initiative, or coordinated set of related projects and workstreams
- Ability to establish integrated plans, milestones, financial views, dependency tracking, risk management, reporting, and decision routes
- Ability to manage scope, schedules, budgets, quality, risks, resources, and outcomes as a connected program
- Experience coordinating Project Managers, Scrum Masters, and cross-functional contributors
- Ability to serve as the primary delivery escalation point and drive issues to decisions or accountable owners
- Ability to align client and internal stakeholders on goals, priorities, sequencing, commitments, tradeoffs, and success measures
- Experience managing cross-workstream constraints, dependencies, change, mitigation, and recovery planning
- Ability to maintain transparent program health, financial, resource, risk, and outcome reporting and present decision-ready recommendations
- Broad fluency across Adobe Experience Platform (AEP), Real-Time Customer Data Platform (RTCDP), Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), Adobe Commerce, AEM Assets, Workfront, and Marketo Engage
- Knowledge of data lifecycle, source systems, identity models, ingestion processes, segmentation logic, and activation workflows
- Understanding of multi-environment architecture, platform-to-platform interactions, integration dependencies, and deployment processes supporting Adobe Experience Cloud programs
- Experience with agile, scaled agile, or CI/CD-enabled delivery models and complex cross-team integration efforts
- Clear communication skills and ability to align stakeholders, surface tradeoffs, and maintain program-level transparency
- Ability to guide project managers and delivery practitioners through delegation, review, coaching, and practical program guidance
- Ability to travel up to 30%
- Candidates must have unrestricted authorization to work in the United States without employer sponsorship now or in the future
- Depending on client assignments and area of specialization, additional delivery methods, certifications, domain knowledge, or client responsibilities may be expected
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off
- 401(k)
- Competitive benefits package
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