Senior Project/Program Manager
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Job Description
Senior project/program manager leading enterprise projects, compliance, and process improvements for Blue Cross NC. Managing resources, risks, budgets, vendors, and implementation outcomes.
Responsibilities:
- Lead and manage the day-to-day operational and tactical aspects of multiple or enterprise-scale projects, new initiatives, and ongoing business deliverables
- Identify, evaluate, and resolve issues that conflict with project deliverables
- Collaborate with project team members, business owners, and sponsors to develop and implement projects/programs
- Assess project risks and develop mitigation and contingency plans
- Oversee projects to ensure required resources, milestones, and successful implementation
- Develop project plans and recommendations aligned with departmental/company objectives; track and report project status
- Negotiate project resources, delegate work, maintain customer contact, and assess customer/client satisfaction
- Coordinate policy, procedure, compliance measurement, and audit requirement activities
- Represent BCBSNC with consultants, vendors, and other external parties, including vendor service delivery management
- Analyze and develop business processes to ensure quality, cost effectiveness, timely customer service, and regulatory compliance
- Develop escalation processes, business process improvement initiatives, and communication plans
- Perform analytical functions and coach others in analytical, technical, and related areas
- Propose solutions using analysis tools such as cost/benefit analysis and flowcharting
- Document and present project management results through criteria, issue analysis papers, and reports
- Develop and track budgets, operating plans, and financial cost forecasts
- Provide indirect reports with expectations, feedback, coaching, mentoring, and/or training
Requirements:
- Bachelor's degree or advanced degree (where required)
- 5+ years of experience in related field
- In lieu of degree, 7+ years of experience in related field
- Project management
- Project plan development
- Resource management and resource planning
- Business process improvements
- Implementation management
- Project performance management and oversight
- Process improvement initiatives
- Must be located in North Carolina, as indicated by the employer-selected location 'Remote Flex - North Carolina'
Benefits:
- Annual Incentive Bonus based on annual corporate goal achievement and individual performance
- 401(k) with employer match
- Paid Time Off (PTO)
- Competitive health benefits
- Wellness programs
- Robust Total Rewards package
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