Senior Program Manager, Business Architect
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Job Description
Senior Program Manager shaping Cigna’s healthcare interoperability and EHR strategies. Leading payer-provider data exchange, business architecture, implementation, and value realization.
Responsibilities:
- Define strategic intent, scope, target outcomes, risks, benefits, and product or capability strategy
- Assess current-state capabilities, workflows, systems, and operating models; identify gaps and define future-state business capabilities
- Lead cross-functional impact assessments and prioritize opportunities against the portfolio and roadmap
- Develop lean business cases covering strategic alignment, operational impacts, dependencies, risks, implementation considerations, and success measures
- Translate opportunities into actionable plans with sponsorship, funding, requirements, milestones, and success measures
- Lead integration, implementation, and optimization of Epic Payer Platform and other EHR/interoperability capabilities
- Enable secure, reliable, bi-directional payer-provider data exchange
- Partner with business, clinical, product, technology, and delivery teams to improve workflows and ensure compliance with privacy, security, regulatory, and enterprise architecture standards
- Develop implementation, market readiness, and adoption strategies
- Provide end-to-end oversight from solution design through operational adoption
- Guide decisions, manage dependencies and escalations, and resolve delivery risks
- Maintain visibility into interoperability initiatives and communicate priorities, decisions, progress, risks, and synergies to stakeholders and leadership
Requirements:
- Six or more years of experience in program management, business architecture, product strategy, business analysis, healthcare technology, or a related field
- Strong business acumen and ability to quickly learn business, clinical, regulatory, and technology domains
- Ability to lead through influence, build alignment across diverse stakeholders, and make progress through ambiguity and change
- Strong analytical, problem-solving, facilitation, presentation, and executive communication skills
- Proficiency with Microsoft Office
- Ability to travel up to 10%
- Experience in a healthcare payer, provider, or healthcare technology organization preferred
- Experience with EHR platforms such as Epic, Oracle Health/Cerner, or athenahealth preferred
- Experience with process modeling tools such as IBM Blueworks Live or Microsoft Visio preferred
- Agile or project management certification preferred
- Bachelor's degree preferred; advanced degree such as an MBA, MHA, or MPH is a plus
- Self-directed and capable of leading a team directly or in a matrixed team
- Ability to influence in direct and matrix environments
- Ability to drive results independently
- Ability to perform current-state process discovery and pain-point/root-cause analysis
- Ability to design future-state processes
- Ability to groom opportunities from high-level concepts to implementation-ready solutions
Benefits:
- Annual bonus plan eligibility
- Medical, vision, and dental benefits starting day one
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Remote work arrangement
- Cable broadband or fiber internet requirement with at least 10Mbps download/5Mbps upload for home working
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