Program Planner, Peer-to-Peer
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Job Description
Remote Program Planner coordinating promotional pharmaceutical events for Citrus Health Group, a patient-focused commercialization agency. Managing speakers, venues, technology, compliance, budgets, and reporting.
Responsibilities:
- Execute a high volume of promotional pharmaceutical programs annually across one or two assigned client accounts
- Serve as the key point of contact for sales representatives and speakers
- Manage speaker confirmation, travel coordination, and honoraria processing
- Source and contract venues and coordinate audiovisual services
- Manage attendee communications and roster/data entry
- Ship meeting materials when applicable
- Set up and support web platforms such as Zoom and Microsoft Teams
- Ensure timely program closeouts, budget reconciliation, and compliance with client financial and regulatory requirements
- Respond professionally and efficiently to program-related inquiries or issues
- Participate in internal team meetings and contribute to process optimization
- Meet or exceed program KPIs
- Create and deliver program reports and status updates
- Anticipate potential issues and provide strategic, solution-oriented responses
Requirements:
- Minimum of 3 years of experience managing pharmaceutical speaker bureau programs
- Proven ability to execute multiple concurrent programs with tight deadlines
- Strong working knowledge of pharmaceutical compliance guidelines, including the Sunshine Act
- Proficiency in Zoom and Microsoft Teams, including hosting, screen sharing, breakout rooms, and troubleshooting
- Proficient in Microsoft Office Suite (Word, Excel, Outlook); intermediate PowerPoint skills
- High level comfort learning and navigating event management platforms and CRM systems
- Exceptional organizational and time management abilities
- Strong interpersonal and relationship-building skills
- Clear and professional verbal and written communication
- Calm, adaptable, and solution-oriented under pressure
- Keen attention to detail and accuracy
- Friendly and professional customer service mindset
- Self-starter with strong accountability and ownership
- Ability to manage competing priorities in a fast-paced environment
- Willingness to work flexible hours and provide after-hours support as needed
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