Project Manager, Field Operations
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Job Description
Project Manager overseeing rollout of healthcare operational processes for Aspen Group. Leading cross-functional implementation projects to enhance operational readiness and efficiency in field operations.
Responsibilities:
- Plan, coordinate and oversee the rollout of new programs or operational processes within field operations.
- Create business cases, return on investments and executive level presentations.
- Document scope of services for each project and analyze performance metrics and training; and create scalable playbooks for national deployment.
- Partner with key departments – including Operations, IT, Learning & Development, Communications, Marketing, Talent Acquisition, Human Resources, Scheduling Center and Product teams – to ensure smooth implementation and stakeholder alignment.
- Execute communication and training strategies that drive adoption, engagement and long-term sustainability.
- Identify opportunities for efficiency, standardization and continuous improvement across field operations.
- Track performance metrics, feedback from field teams; prepare regular updates for leadership.
- Anticipate potential implementation barriers, proactively develop mitigation plans and ensure resolution during implementation phases; inform management and leadership teams of any vendor, partner or customer issues or challenges.
- Balance stakeholder needs, create road maps, divisional calendars and align teams to drive business priorities and strategies.
- Act with integrity and adhere to core values consistently.
Requirements:
- Bachelor’s degree or equivalent work experience in the business or healthcare industry
- 5+ years of experience in program or project management.
- Certification or Experience with Lean, Six Sigma or process improvement methodologies.
- Proficiency with project and change management tools (Monday.com, Asana, Jira, Smartsheet or similar.)
- Experience with Microsoft SharePoint – including site creation, content management, permissions and workflow automation.
- Demonstrates aptitude and interest in learning new systems and platforms.
- Proven success in managing multiple projects, change management and progress reporting.
- Ideal candidate also has operations acumen to understand implications of data, back-end services and operations on user experience.
- Ability to be self-directed to solve business issues in implementation, to make decisions about and prioritize own work.
- Entrepreneurial with a strong bias towards action.
- Ability to lead without authority, building credibility across the organization.
- Communicates effectively and listens actively.
- Passionate advocate for our field and patients and the user experience.
Benefits:
- paid time off
- health
- dental
- vision
- 401(k) savings plan with match
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