Provider Support Assistant
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Job Description
Remote Provider Support Assistant for Derick Dermatology, an award-winning dermatology practice. Supporting providers and patients with results, records, prescriptions, and prior authorizations from Alabama.
Responsibilities:
- Act as the liaison between providers and patients to support patients’ ongoing care
- Provide pathology and laboratory results
- Complete medical records requests
- Process prescription refill requests
- Process medication prior authorization requests
- Perform other duties as assigned and as requirements evolve
- Enhance healthcare-provider efficiency through administrative and patient support services using virtual technologies
- Deliver timely and accurate information, scheduling, and assistance while maintaining confidentiality and professionalism
Requirements:
- High school diploma or equivalent
- Healthcare-specific training preferred but not required
- Friendly, polite, and professional
- Strong written and verbal communication skills
- Empathy and a caring attitude toward patients
- Self-motivated and detail-oriented
- Ability to work independently
- Ability to maintain strict patient confidentiality and adhere to US HIPAA laws and other relevant regulations
- Reliable high-speed internet connection
- Quiet, private, dedicated workspace within the home
- Must pass an internet speed test
- Wired internet connection; no Wi-Fi
- Must live in Alabama
Benefits:
- Weekly Pay
- Paid Training
- Opportunities for Advancement
- Employee Assistance Program (EAP)
- Employee Discount on Cosmetic Services and Products
- Appropriate work-from-home equipment, such as secure laptop, monitor(s), headset, and webcam
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