Referral Coordinator – Therapy
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Job Description
Referral Coordinator handling patient scheduling and referrals for therapy. Ensuring timely patient contact and appointment scheduling in a remote setting.
Responsibilities:
- Receive and enter referrals from MedSender into TownSquare and Homebase
- Triage and tag service type — therapy, med mgmt, psych testing
- Contact patients same day — confirm service interest and insurance
- Match patient to correct provider based on insurance, location, availability
- Schedule appointments for mental health therapy
- Manage 8-attempt follow-up queue over 2 weeks for unreached patients
- Field inbound callbacks from Therarep queue same business day
- Discharge patients after 8 failed contact attempts and notify referring practitioner
Requirements:
- Associate's or bachelor's degree in health sciences, psychology, or related field
- Clinical literacy — familiarity with mental health service types and terminology
- 1+ year experience in medical or behavioral health administrative role
- Strong phone communication and patient-facing skills
- HIPAA knowledge and compliance awareness
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