Regional Business Director
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Job Description
Regional Business Director managing operational excellence for ClearChoice Dental Implant Centers. Overseeing multiple multidisciplinary centers and ensuring alignment with clinical and operational performance targets.
Responsibilities:
- Operational responsibility for 6-8 ClearChoice multidisciplinary centers and approximately 100-120 network employees
- Drive center operational performance and throughput (working with doctor owners) in support of topline revenue growth; achieve operational targets as set by management
- Manage all center operations for assigned centers within region; work with doctor owners to support center clinical operations
- Manage and develop team of 6-8 Center Operations Managers / General Managers
- Serve as a key partner to doctor owners on operational, leadership, and cultural matters within assigned centers; maintain the partnership between the company, the division, and doctor owners to ensure alignment of strategic objectives
- Develop, manage, and adhere to operational budgets/forecasts for assigned centers
- Drive innovation within assigned centers; facilitate identification, codification, implementation, and adoption of cultural and operational best practices within the centers; work with the doctor owners to support implementation of clinical best practices
- Optimize and improve center operational metrics/KPIs, including input-throughput-output metrics, arches cut, surgical backlog, wait times, and lab metrics
- Partner with Regional Sales Directors to achieve performance targets and ensure alignment between sales and operations
- Onboard new center teams: drive rapid new center performance ramp to profitability and maturity in support of doctor owners in assigned centers
- Track KPIs, metrics, ROI, and analyze performance gaps, taking proactive/corrective action as necessary to achieve targets and working with doctor owners to achieve center goals
- Manage hiring, development, and termination of operations staff within assigned centers
- Vigilantly adhere to ClearChoice Network cultural imperatives and norms; foster the same commitment to culture in ClearChoice network centers
Requirements:
- Minimum 3-5 years operations management experience in high-growth, distributed multi-site services
- Experience in clinical or doctor relationship management required
- Excellent professional written, verbal communication and interpersonal skills
- Strong presentation skills
- Ability to communicate and interact with diverse constituencies and motivate teams
- Mission/purpose-driven organization experience
- Bachelor's Degree required; MBA preferred
Benefits:
- Medical/Rx, dental, and vision coverage
- Retirement plan (401-k)
- Flexible spending accounts
- Health savings accounts
- Company paid short-term and long-term disability
- Employee assistance program
- Group voluntary benefits such as life, AD&D, critical illness, accident insurance, hospital indemnity coverage and pet insurance
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