Regional Service Manager
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Job Description
Regional Service Manager leading field engineers supporting QuidelOrtho’s clinical laboratory and transfusion medicine diagnostics. Managing customer service, equipment implementations, maintenance, and regional sales support.
Responsibilities:
- Manage a technical service staff providing professional and technical support for Clinical Lab/Transfusion Medicine product sales
- Interact directly with customers to evaluate satisfaction with field performance and strengthen customer relationships
- Organize and communicate field issues to customers and appropriate QuidelOrtho divisions
- Ensure customer feedback is acted upon and communicated
- Integrate Ortho Care functions with Regional Sales goals in collaboration with local Sales management
- Assess and communicate local activities supporting regional sales goals, customer retention/growth, and Sales-Ortho Care teamwork
- Manage approximately 10+ Field Engineers and Senior Field Engineers
- Provide performance feedback and ensure compliance with company and safety policies
- Hire, train, and coach regional new hires
- Coordinate service, maintenance, modifications, implementations, and equipment training
- Work with Area Sales Directors to retain and grow business and develop strategies to meet or exceed objectives
- Plan and execute regional activities aligned with divisional and company goals
- Partner with Learning & Development to optimize productivity, develop the talent bench, and support organizational talent cross-pollination
- Perform other work-related duties as assigned
- Maintain accessibility to customers and workgroups outside normal working hours
Requirements:
- BA/BS Degree in Business Management, Science or Engineering or equivalent 10 years field service experience
- 10+ years of direct experience in a field environment, supporting hardware, software, and/or applications at client sites
- Proven track record in organizational development and field service management
- Superior people management and people development skills
- Marketing, Service Planning and Administration, Product Management or other equivalent experience
- Advanced listening, verbal, and written communication skills
- Must stay accessible at all times to customers, direct reports, management and related workgroups through company-provided phone and email
- Travel approximately 75% of time, including weekends/nights, by plane and car
- This position is not currently eligible for visa sponsorship
- Must maintain a valid driver's license
- Must own and maintain an automobile suitable for travel to customer sites and airports
- Must be physically able to travel up to 75%
- Must be able to lift up to 50 pounds
- Ability to work autonomously in a home office environment
- Ability to meet specified vision, mobility, and physical demands
Benefits:
- Bonus eligible
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) plan
- Employee assistance program
- Employee Stock Purchase Plan
- Paid time off, including sick time
- Paid Holidays
- Home office environment
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