Renewals Manager
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Job Description
Renewals Manager driving predictable SaaS renewals for Seismic’s mid-market customers. Owning commercial negotiations, forecasts, risk management, and expansion opportunities.
Responsibilities:
- Lead end-to-end renewal strategy for a portfolio of mid-market customers
- Develop trusted executive relationships and align commercial conversations with customer priorities and outcomes
- Identify and progress expansion opportunities with Sales and Customer Success
- Own pricing, commercial terms, and contract negotiations
- Create commercial account plans supporting renewals, executive engagement, and future growth
- Identify commercial risks, develop mitigation plans, and coordinate cross-functional teams
- Maintain accurate renewal forecasts and CRM hygiene
- Leverage customer insights, product usage, and commercial metrics to prioritize opportunities and improve portfolio performance
- Contribute to scalable processes, operational excellence, and best practices
Requirements:
- 4+ years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS environment
- Experience managing Enterprise and Strategic customers
- Demonstrated success owning complex commercial renewals and achieving retention and revenue goals
- Ability to build trusted relationships with executive stakeholders and lead commercial conversations
- Experience negotiating SaaS agreements, pricing, and contract terms
- Ability to use customer insights, usage data, and business metrics for commercial strategy and decision-making
- Experience maintaining accurate forecasts and managing opportunities within Salesforce or a similar CRM platform
- Excellent communication, collaboration, and stakeholder management skills
- Ability to influence cross-functional teams
- Ability to manage multiple complex opportunities with strong organization and attention to detail
- Self-motivated, proactive, adaptable, and committed to continuous improvement
Benefits:
- Incentive plan eligibility in addition to base salary
- Inclusive workplace and culture of belonging
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