Repair & Maintenance Specialist
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Job Description
Repair & Maintenance Specialist overseeing maintenance and repair of facilities for Five Below. Managing contractors and ensuring service quality across locations with a focus on operational efficiency.
Responsibilities:
- Manage day to day work order activity to ensure work is being completed on time and within budget for HVAC, plumbing, handyman, doors cores & keys, janitorial, electrical, lighting, signage, music, pest control, fire protection, burglar alarm, trash/recycling for all locations
- Review and manage work orders to completion in client portal daily
- Track progress of any issue to resolution communicating with store teams and vendors
- Field emails/calls from stores and field leadership regarding maintenance issues with urgency
- Determine the responsibility of the issue as Landlord, Five Below or vendor
- Participate in weekly Work Order Activity Report review
- Approve invoices and track all maintenance costs reconciling monthly to approved budget
- Manage recurring services: HVAC PM’s, trash removal and interior/exterior cleaning ensuring services are completed and on time
- Adjust energy management systems as required and assist in monitoring them
- Process alarm permits where required
- Ensure renewals of permits are obtained in a timely manner
- Manage waste management program for stores including increases/decreases in service
- Identify opportunities to reduce expenses
- Manage Store Capex projects to stay within budget: Lighting, Painting, Trim and Graphics, Exterior Graphics, Awning Replacement, and any other projects as planned
- Approve and award scope of work
- Track and document work completion through to invoice process
- Works with Facilities Manager, providing weekly updates on repair and maintenance issues.
- Provides excellent customer service and support to all internal and external teams.
- Establishes and maintains solid rapport and communication with Wowtown crew members and outside vendors, landlords and property managers in accordance with our corporate values
- Work flexible hours as point of contact for emergency facilities issues, occasionally taking emergency calls after hours and weekends
Requirements:
- 3-5 years involved in the administration of building maintenance, general contracting or related construction work
- High School diploma with some college preferred
- Highly organized, self-motivated, independent thinker and works with minimal direction in a fast pace environment
- Ability to track and report on construction projects utilizing computerized systems
- Familiar with maintaining construction related accounting records
- Familiar with retail store maintenance practices
Benefits:
- Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!
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